EngravingHow are the ID tags and plates engraved?
We use a laser to engrave all of our products which enables us to give a high quality finish.
We can engrave any information onto the tags, here are some suggestions:
- Date of birth
- City/Town and Country of residence
- In case of emergency (ICE) telephone numbers
- Running / Triathlon / Cycling Club
- Medical conditions
- NHS number (England/Wales only)
- Blood group
- Organ donor
Yes, the you can download the toy test results here
Yes in most cases, please e-mail firstname.lastname@example.org with details of what you would like on the tags and we can let you know if it is possible and prices.
We will be building up a stock of running/cycling/triathlon clubs logos so let us know if you would like your clubs logo added too.
We generally engrave your information on one side and our logo on the other, it is possible but will cost extra, send an e-mail to email@example.com for information & prices
Product InformationHow do the bracelets cope with water?
We have found that during prolonged swimming Velcro can become loose, while in the water something to bear in mind for triathletes. Once dry it returns to normal.
The chain we use for the dog tags is Stainless steel, we have found that it does not corrode as easily as other materials.
They work by pulling apart the velcro, feeding through your laces and sticking back together. They only work on shoes with laces.
We supply our chain in one length (70cm) which is large enough to fit anyone. If you require it to be shorter they can easily be cut with general kitchen scissors.
OrderingWhen would I be notified if the item I require is not in stock?
We will aim to get back to you within 1 working day if your item is not in stock. Your in production notification confirms this has been checked.
Yes all prices include VAT but not postage
No, due to the nature of the product ie. personalised with your information, under the distance selling regulations you do not have the right to cancel your order unless the item is faulty.
Please contact us at firstname.lastname@example.org within 10 days and we can arrange a swap for a bigger/smaller size as long as its unused.
Please note we may have to charge extra if you need to go from a small to a medium / large as there is a price difference.
We have got an opportunity for you to double check what you have requested us to engrave on your item so if it is our error we will replace with no charge of course, but if it is your error we would have to charge you for a new plate.
Notifications will be sent out to you when your order is placed, in production and also when it has been dispatched. You can also login to your account to check your order status.
DeliveryHow will my goods be delivered?
Orders up to £30 value will be sent Royal Mail Second Class. Any orders above that will be sent Royal Mail Second Class “Signed For”.
All European and Worldwide items will be sent out as a Royal Mail Airmail Small parcel.
If you would like your items sent another way please email email@example.com
Orders shipped to countries outside of the UK may be subject to customs and/or duty charges and fees. These charges are not covered by Tagnix but by the recipient of the items.
In most cases we hope to get the goods to you within 10 working days, however if we cannot make this deadline for any reason we will let you know as soon after ordering as possible.